General Conditions

Terms and Conditions – Clara & Grey Hudson Valley

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Right of withdrawal: the period during which the consumer can exercise their right to cancel the purchase.

  • Consumer: a natural person who is not acting in the course of a commercial or professional activity and who enters into a distance contract with a business.

  • Day: calendar day.

  • Ongoing contract: a distance contract concerning a series of products and/or services for which the delivery and/or obligation to receive is spread over time.

  • Durable medium: any tool that enables the consumer or business to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  • Business: the natural or legal person who offers products and/or services to consumers through distance selling.

  • Distance contract: a contract concluded as part of an organized system for distance selling, whereby one or more means of distance communication are used exclusively up to and including the conclusion of the contract.

  • Means of distance communication: a method that can be used to conclude a contract without the consumer and business being physically present at the same time.

  • General terms and conditions: these current general terms and conditions of the business.

Article 2 – Identity of the Business

Company name: Clara & Grey Hudson Valley
Customer service email: info@claragrey-hudsonvalley.com

Article 3 – Applicability

These general terms and conditions apply to every offer made by the business and to every distance contract concluded between the business and the consumer.

Before a distance contract is concluded, these terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed where the terms can be reviewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the terms may also be provided in a way that allows the consumer to store them on a durable medium.

If specific product or service conditions also apply, these terms apply in addition. In the event of a conflict, the provision most favorable to the consumer shall prevail.

If any provision is invalid, the remainder of the agreement remains in force. The invalid provision will be replaced with a similar clause that reflects the original intent as closely as possible.

Unclear situations and interpretation issues will be assessed in the spirit of these terms and conditions.

Article 4 – The Offer

If the offer is valid for a limited time or subject to special conditions, this will be clearly stated.

Offers are non-binding; the business may change them at any time.

Descriptions of products and services must be accurate and detailed. Images are a faithful representation of the products. Obvious errors in the offer are not binding.

Images and data are indicative only and may not serve as grounds for compensation or cancellation.

Each offer includes the following information:

  • Price (excluding customs duties and import VAT, which are borne by the customer; the postal/courier service will handle this during import)

  • Any applicable shipping costs

  • How the contract is concluded and the steps involved

  • Whether the right of withdrawal applies

  • Terms of payment, delivery, and execution

  • Acceptance period and price guarantee duration

  • Any applicable communication costs (if higher than standard rates)

  • Whether the agreement will be archived and how the consumer can access it

  • The ability to correct input errors before finalizing the order

  • Available languages

  • Codes of conduct and how to view them

  • Minimum duration of ongoing contracts

  • Available options: sizes, colors, materials

Article 5 – The Agreement

The agreement is formed when the consumer accepts the offer and fulfills the applicable conditions.

For electronic orders, the business will promptly confirm receipt. Until confirmation is received, the consumer may cancel the agreement.

The business will take appropriate technical and organizational measures to secure electronic transactions.

The business reserves the right to assess the consumer’s ability to meet payment obligations and may refuse or conditionally accept an order for valid reasons.

Upon delivery, the following will be provided:

  • Customer service contact information

  • Information about the right of withdrawal (or any exception)

  • Warranty and service information

  • The information required under Article 4 (if not already provided)

  • Terms for terminating contracts longer than one year

For ongoing contracts, these conditions apply only to the first delivery.

The agreement is subject to product availability.

Article 6 – Right of Withdrawal

The consumer may cancel their purchase within 30 days of receiving the product, without stating a reason.

During this period, the consumer must handle the product and packaging with care. Returns must be made in their original condition and packaging, if possible.

Withdrawal must be communicated in writing or by email within 30 days of receipt. The product must then be returned within an additional 30 days. The consumer is responsible for providing proof of timely return, including for returns sent directly to a supplier in China.

If the consumer fails to comply with these deadlines, the purchase becomes binding.

Article 7 – Costs in Case of Withdrawal

The consumer is responsible for all return shipping costs, including returns to suppliers located abroad.

Any payments already made will be refunded within 30 days of withdrawal, provided the return has been received or valid proof of shipment has been submitted.

Article 8 – Exclusion of the Right of Withdrawal

The business may exclude the right of withdrawal in the following cases, provided this is clearly stated prior to purchase:

For products:

  • Made to the consumer’s specifications

  • Clearly personal in nature

  • Not suitable for return due to their nature

  • That may spoil or expire quickly

  • Priced based on market fluctuations outside the business’s control

  • Individual newspapers or magazines

  • Audio/video media or software with a broken seal

  • Hygiene products where the seal has been broken

For services:

  • Related to accommodation, transport, catering, or leisure for a specific date or period

  • That have already started with the consumer’s express consent

  • Related to gambling or lotteries

Article 9 – Price

Prices will not be increased during the validity period stated in the offer, except for changes in VAT or other taxes.

Variable pricing may apply to products or services tied to market conditions. This will be stated clearly in the offer.

Price increases within 3 months are only allowed due to legal changes. After 3 months, increases are allowed only if:

  • Agreed in the original contract

  • Required by law

  • The consumer is given the right to cancel as of the date the change takes effect

According to VAT regulations, the place of delivery is where shipping begins. In this case, outside the EU. The postal or courier service will therefore charge import duties and taxes. Clara & Grey Hudson Valley does not charge VAT.

The business is not responsible for typographical or pricing errors and is not obligated to honor incorrect pricing.

Article 10 – Conformity and Warranty

The business guarantees that products and services conform to the agreement, the offer, and applicable legal standards.

Manufacturer warranties do not limit the consumer’s legal rights.

Defects or incorrect deliveries must be reported within 30 days. Returns must be in original packaging and in new condition.

Warranty does not apply in the following cases:

  • The product has been altered or repaired by the consumer or a third party

  • The product was misused or handled contrary to instructions

  • Defects were caused by government-imposed material requirements

Article 11 – Delivery and Execution

The business takes great care in fulfilling orders.

Orders will be delivered to the address provided by the consumer.

Accepted orders are delivered within 30 days unless agreed otherwise. If this is not possible, the consumer will be informed and may cancel the contract and receive a refund within 30 days.

If the product is unavailable, the business may offer a suitable alternative. In such cases, the right of withdrawal still applies. Return shipping for substitutes is covered by the business.

Risk of loss or damage transfers to the consumer only upon delivery.

Article 12 – Ongoing Agreements: Duration, Termination, and Renewal

Termination

  • Consumers may terminate indefinite contracts at any time with one month’s notice

  • Fixed-term contracts can be canceled at the end of the period with one month’s notice

  • Termination must be possible in the same way the agreement was entered into

Renewal

  • Fixed-term contracts may not be automatically extended, except:

    • Newspaper/magazine subscriptions may be extended for up to 3 months if cancelable with one month’s notice

    • Other contracts may only be extended for an indefinite period if the consumer can cancel at any time with one month’s notice (three months if deliveries are less frequent)

Trial subscriptions do not renew and end automatically.

Duration

Contracts longer than one year may be canceled at any time after the first year with one month’s notice, unless unreasonable.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 business days of the start of the withdrawal period (see Article 6).

For services, payment is due upon confirmation of the agreement.

Consumers must report any errors in payment details immediately.

Late payment may result in reasonable, pre-disclosed collection fees.

Article 14 – Complaints Procedure

Complaints must be submitted in writing within 7 days of the issue arising, with a full and clear description.

Complaints will be addressed within 30 days. If a longer time is needed, the customer will be informed of the expected timeline.

If a complaint cannot be resolved mutually, it may become a dispute and be handled through formal resolution.

Filing a complaint does not suspend the consumer’s payment or other obligations.

If the complaint is justified, the business will repair or replace the item at no cost.

Article 15 – Disputes

All agreements between the consumer and the business shall be governed exclusively by the laws of the United States of America, without regard to conflict of law principles.

Disputes shall be submitted to the competent court in the state or federal district where the business is headquartered, unless otherwise required by applicable U.S. consumer protection laws.

This clause does not limit any mandatory legal rights available to the consumer.

Article 16 – Responsible Ordering Policy

At Clara & Grey Hudson Valley, we want every customer to feel confident in their purchase. That’s why we provide clear size charts, detailed product descriptions, and friendly support to help you choose the right size from the start.

To keep our service sustainable and fair for everyone, we kindly ask customers to avoid ordering the same item in multiple sizes with the intention of returning most of them. While we understand that fit can vary, ordering several sizes of the same product is often a sign of uncertainty that we can help you resolve before you place your order.

Here’s how we handle this:

  • We may limit or review orders that include multiple sizes of the same item, especially when this behavior occurs repeatedly.

  • If you're unsure about sizing, our team is happy to assist before you place an order.

  • In some cases, excessive or repeated returns of size variations may affect future return eligibility.

  • Clara & Grey Hudson Valley reserves the right to limit or cancel orders that violate this policy, or where return behavior suggests misuse of the service.

♻️ Sustainable Shopping Matters

At Clara & Grey Hudson Valley, we believe that fashion should be both beautiful and responsible. That’s why we kindly ask our customers to avoid ordering the same item in multiple sizes with the intention of returning most of them.

Ordering three sizes to “try and see” may feel convenient, but it comes with a hidden cost. Every unnecessary shipment and return:

  • Increases carbon emissions

  • Wastes packaging and fuel

  • Adds pressure to logistics systems

  • Contributes to unnecessary product handling and disposal

We are committed to reducing our environmental footprint, and we invite our customers to be part of that mission. By choosing your size carefully – using our detailed size guides or contacting our support team – you help us create a more conscious and sustainable way of shopping.

Together, we can make a difference. 🌱

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