Refund & Return Policy
Refund & Return Policy – Clara & Grey Hudson Valley
At Clara & Grey Hudson Valley, we are committed to offering you a seamless and satisfying shopping experience. While we hope you love your order, we understand that sometimes things don’t work out. Below you’ll find everything you need to know about returns and refunds.
Return Eligibility
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You may return your order within 30 days of receiving it.
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Items must be in unused, original condition, with all tags and packaging intact.
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Sale and promotional items are final sale and not eligible for return or exchange.
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We do not offer exchanges on items purchased in multiple sizes with the intent to return most. See our Responsible Ordering Policy for details.
Important Notes
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Returns must be approved via email before shipping.
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A completed return form must be included with your package.
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Unauthorized or incomplete returns will not be processed.
How to Return Your Order
Step 1: Contact Us
Email us at info@claragrey-hudsonvalley.com within 30 days of receiving your order. Please include:
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Your order number
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The item(s) you wish to return
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Reason for return
Step 2: Wait for Approval
Once we’ve reviewed your request, we’ll provide instructions and the return address.
Step 3: Ship Your Return
Ship the item(s) using a tracked shipping method.
Please note: Our warehouse is located in Asia, and return shipping typically ranges from $20–$40 depending on your location.
We do not reimburse return shipping costs, and we are not responsible for lost or untracked packages.
Step 4: Receive Your Refund
Once your return has been received and inspected, we will process your refund within 14 business days. Refunds are issued to your original payment method.
Cancellations
Orders can be cancelled within 1 hour of placing them. After this window, the order will be processed and cannot be changed or cancelled.
Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receipt. We’ll be happy to offer a free replacement or full refund.
Limitations
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Items returned used, washed, or damaged beyond factory defects will not be refunded.
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We reserve the right to refuse returns that do not meet our return policy standards.
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Excessive or repeated returns may affect future order eligibility.
Still Have Questions?
We’re here to help!
Email us anytime at info@claragrey-hudsonvalley.com – our support team is happy to assist you.
Thank you for shopping with Clara & Grey Hudson Valley.
By respecting our return policy, you help us maintain fair pricing, fast service, and responsible operations for all our valued customers.